Booking Policies

Terms & Conditions

Plain-English terms for booking either hideaway direct. Last updated July 2026.

01 Booking & Payment

All bookings made directly through this website are confirmed instantly once payment is processed. A valid credit card is required to secure your reservation, and full payment is due at the time of booking unless otherwise noted on the property page.

Direct-booking price match: if you find a lower publicly listed price for the same dates on Airbnb or VRBO, message us before booking and we'll match it.

02 Cancellation & Changes

We understand that plans can change. Because your reservation takes the home off the market for your selected dates, our direct-booking cancellation policy is as follows:

  • Within 24 hours of booking acceptance: Cancel for a full refund.

  • After 24 hours: Your reservation becomes non-refundable.

We strongly recommend purchasing travel insurance to protect your trip against unexpected illness, weather, travel disruptions, or other circumstances that may prevent you from traveling.

Date changes: Requests to change reservation dates are subject to availability and approval. Changes are not guaranteed and may result in a rate adjustment. Changing reservation dates does not reset or extend the cancellation period.

03 Check-In & Check-Out

Check-in begins at 4:00 PM and check-out is by 10:00 AM at both properties, unless a self-serve early/late request has been approved in advance. Both hideaways use self check-in with a smart lock — your access code is sent automatically the morning of arrival.

04House Rules

  • No smoking or vaping indoors at either property.

  • Respect neighbors with noise after 10pm.

  • Maximum occupancy must be respected — no exceptions for events or additional overnight guests without prior approval.

  • Pets are considered on a case-by-case basis at the Hilltop Hideaway; please ask before booking if you're traveling with an animal.

  • NO PETS at The Happyplace Hideaway

  • No parties or events without written approval from the owners in advance.

05 Liability & Damages

Guests are responsible for any damage caused to the property beyond normal wear and tear during their stay. A security deposit hold may be applied at check-in and released within 5–7 business days after check-out, assuming no issues are found.

Texas Hideaways and its owners are not liable for personal injury, loss, or theft of personal property occurring during a guest's stay, to the extent permitted by Texas law

06 Privacy

Information you provide when booking — name, contact details, and payment information — is used only to manage your reservation and is never sold to third parties. Payment processing is handled securely through our booking platform.

07 Questions

If anything here is unclear, reach out before you book — we're happy to walk through the details with you directly.
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